Terms and Conditions:
In these terms and conditions, the "Company" will mean Rapture Fine Wines Limited and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
General
- It is illegal to sell alcohol to people under the age of
18. By placing an order, the Customer confirms that he/she is 18 years old
or above. The Customer shall ensure that no person shall use his/her login to
purchase alcohol products and a person aged 18 or above (identification
required) must be present to take delivery or delivery shall be withdrawn and
attempted at another time agreed.
- The Company shall make every
effort to ensure that prices, details and sizes of products on this
website are up to date. Prices are subject to change without prior notice
and all orders are subject to Company's acceptance at its sole discretion
and stock availability.
- The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right offer alternative substitute products to the Customer of similar value and style or full refund.
Registration
4. You are required to register before placing any order through this website. During the registration:
a. You must provide us with accurate, complete and up to date registration information;
b. You must safeguard your username and password;
c. You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;
5. The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
6. You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
Breakage
7. The Customer is requested to examine the goods
immediately upon delivery for any and/or damages. Claims (if any) must be
lodged to our customer service at the time of delivery; otherwise we shall have
the discretion to refuse your claim after delivery.
Refund
Policy
8. It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.
9. Refund is only available when valid original receipt is provided and refund guarantee will only be applicable on NO stock available.
10. In the following cases, the return and refund will not be accepted.
a. The acknowledged receipt of the goods after delivery
b. The bottle had been opened.
c. Discounted Products.
d. Cork dropping.
11. Refund charges should apply.
12. This well known that corks over 10 years old begin to lose their elasticity and this risk should be considered by all wine lovers who seeking older vintages.
13. Old corks have also been known to fail during or after shipment. This can sometimes lead to a cork dropping into a wine bottle when the bottle is placed in a vertical position. We therefore repeat that there is always a risk of cork failure with old wines and due allowance must be made for this. Under no circumstances will be offered compensation and neither will Rapture Fine Wines Limited offer refund of any type of cork failure.
Title
14. All risks in the products shall pass to the Customer upon
delivery but Rapture Fine Wines Limited shall retain title in the products until full payment
has been received.
Force
Majeure
15. The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of Company.
16. All sales and contracts are governed by the laws of Hong Kong SAR.
17. Rapture Fine Wines Limited may revise these terms and conditions at any time without prior notice. If any dispute arises, Rapture Fine Wines Limited shall retain the final decision.
18. Where these terms and conditions are available in Chinese, the English version of such shall prevail when there is a discrepancy between the two versions.